Interim beta baseline — pending Australian legal review.
These Terms are TRIBA's working baseline for the private beta. They are not legal advice and are not final; they will be reviewed and may be updated, in which case we'll ask you to accept the new version. Items in [brackets] are still being confirmed.
1. About TRIBA and these Terms
In short: By using TRIBA you agree to these Terms and our Privacy Policy.
TRIBA is operated by [legal entity name] ([ABN/ACN]), [registered address] ("TRIBA", "we", "us"). These Terms apply when you create an account, join a Tribe or otherwise use TRIBA. If you don't agree, please don't use the service.
You must be [minimum age — e.g. 18] or older to hold an account. You can add younger travellers to your Tribe if you're their parent or guardian or have their guardian's permission. Keep your sign-in secure; you're responsible for activity on your account, and you should tell us promptly if you think it has been misused.
2. A private beta that is still evolving
TRIBA is in private beta. Features may change, pause, be removed or contain errors, and some are marked as illustrative or coming soon. We'll try to tell you about significant changes, but beta access can be limited or ended. Please don't rely on the beta as your only record of important travel arrangements — keep your providers' confirmations.
3. What TRIBA is — and isn't
In short: TRIBA helps you plan, decide and coordinate. Airlines, ferries, hotels and other suppliers provide the actual travel.
TRIBA is a travel intelligence, coordination and orchestration platform. It isn't an airline, ferry or other transport operator, hotel, car-hire company, tour operator, booking platform or travel agent, and it isn't a commercial partner of a supplier unless we expressly say so for a specific service. Travel services are provided by those independent suppliers under their own terms, which apply between you and them. Where TRIBA acts on your behalf with a supplier, we'll tell you what we're doing and in what capacity for that transaction.
4. Recommendations and intelligence
TRIBA's suggestions — dining, timing, connections, disruption options and more — are contextual assistance based on the information available to us and the permissions you've given. Information such as schedules, prices, availability, dietary suitability and live status can change or be incomplete, and we label illustrative or unverified information. Information and recommendations may be incomplete, delayed or inaccurate, and live travel data such as departure times, gates and disruptions can change quickly. We don't guarantee availability, prices or outcomes. You stay responsible for material travel decisions and approvals, and you should verify critical information (for example, allergies, visa and entry requirements, or connection times) with the relevant provider or authority.
5. Bookings, rebookings and cancellations
In short: TRIBA never commits you to spend money, cancel, rebook or accept new terms without your explicit approval.
TRIBA may investigate options, prepare requests and carry out small administrative steps that are low-risk and reversible. Anything material — paying, cancelling, rebooking, accepting a supplier's terms or changing your itinerary in a significant way — needs your clear confirmation first. Where an integration allows, TRIBA may then carry out the approved action and follow up until it's confirmed. Where it doesn't, we'll tell you the smallest step you need to take yourself.
6. Payments
Payments are processed by Stripe or another approved payment provider through hosted or tokenised payment pages. TRIBA doesn't store your full card number or security code. Unless a transaction screen states otherwise, TRIBA is not necessarily the merchant of record; the screen will show who you're paying. Some suppliers require you to pay them directly through their own checkout.
7. TRIBA Service Fee
In short: If TRIBA handles a paid booking or resolution for you, any fee is shown separately before you confirm. Never hidden.
Recommendations and intelligence don't attract a transaction fee. When you ask TRIBA to handle or carry out a paid booking, rebooking or resolution, we may charge a TRIBA Service Fee. The fee, how it's worked out and the total payable will be shown before you confirm, separately from the supplier's price. The fee may vary by transaction type, market or offer, and may be waived. Current fee settings: [final commercial settings].
8. Subscriptions and plans
TRIBA may offer paid plans. Before you buy, we'll show the price, billing frequency, whether it renews automatically and how to cancel. Founding, beta or promotional entitlements are governed by the specific offer shown to you when you take it up.
9. Supplier charges, taxes and exchange rates
Supplier prices, taxes, mandatory supplier fees, cancellation or change fees, and bank or card exchange-rate charges are set by those third parties, not TRIBA, and are shown separately from any TRIBA fee where we know them. Prices in another currency may be converted by your card issuer at its own rate.
10. Refunds and credits
Whether a supplier gives a refund or credit depends on its terms and the law. TRIBA can help prepare and pursue a claim, but we can't guarantee a supplier will pay, and we show expected refunds as pending until the supplier confirms. Refunds of a TRIBA Service Fee follow the policy shown for that transaction and applicable law, including your rights under the Australian Consumer Law.
11. Traveller Vault and identity details
In future, TRIBA may offer a Traveller Vault to store details such as passport or licence information securely, so you don't need to retype them. This isn't available yet: during the beta TRIBA doesn't accept real identity documents. When it's available, details will be shared only with your authority, for a specific purpose and a named provider, and handled under our Privacy Policy and security controls.
12. Your Tribe and permissions
A Tribe lets people travel and decide together. Each person's sensitive identity details stay under their own control, and being in the same Tribe never gives another member access to them. Share someone else's preferences or personal information only with their permission, and respect the sharing choices other members make.
13. Connected services and booking discovery
You choose whether to connect services such as email (to find booking confirmations), wearables or music. Each connection asks for specific permissions, which you can revoke in TRIBA where supported and with the provider. Bookings found in email are proposed for your review before they join your itinerary. Connected services are run by third parties under their own terms and may change or become unavailable.
14. Your content
You keep ownership of the photos, Moments, comments and feedback you add. You give TRIBA a non-exclusive licence to host, process and display that content as needed to run and improve the service for you and the people you choose to share with, in line with your settings and our Privacy Policy. This licence ends when you delete the content or your account, except where we need to keep a copy for legal or security reasons.
15. Acceptable use
Please don't: use TRIBA unlawfully; upload abusive, misleading or infringing material; access another person's account or data; interfere with or probe the service's security; scrape or resell the service; or use it to harass anyone or make bookings you aren't authorised to make.
16. TRIBA's intellectual property
The TRIBA platform, name, mark, design and software belong to TRIBA or its licensors. You may use them only to use the service as intended.
17. Availability and changes
We work to keep TRIBA available and accurate, but we can't promise every provider, data source or integration will always be available, complete or current. We may change, suspend or discontinue features, and we'll give reasonable notice of significant changes where practical.
18. Your consumer rights
In short: Nothing in these Terms takes away rights you have under the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under that law or any other law that cannot be excluded.
19. Liability
To the maximum extent permitted by law, and subject to section 18 and any other non-excludable rights, TRIBA isn't responsible for the acts or omissions of independent suppliers, or for loss that wasn't reasonably foreseeable. Where the law allows us to limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again. [further limitation wording — for legal review]. This doesn't limit a supplier's responsibility to you for its own services.
20. Suspension and closing your account
You can close your account at any time. We may suspend or close an account that breaches these Terms, puts others at risk or is required to be closed by law, and we'll tell you why where appropriate. Approved transactions already in progress may continue with the supplier under its terms.
21. Privacy
Our Privacy Policy forms part of these Terms and explains how we handle personal information. If anything here seems to conflict with it on personal information, the Privacy Policy applies.
22. Changes to these Terms
Each version of these Terms shows its version and effective date. We'll tell you about material changes in TRIBA or by email before they take effect, and where appropriate ask you to accept the new version.
23. Governing law, disputes and contact
These Terms are governed by the laws of Victoria, Australia, and you and TRIBA submit to the non-exclusive jurisdiction of its courts. If you have a concern, please contact us first so we can try to resolve it: [legal contact email]. Nothing in this section limits your right to contact a consumer protection agency or use other remedies available to you.